Tag Archives: Customer Satisfaction


Business requirements transform business. They provide the roadmap to fulfilling client and customer satisfaction. By doing so, they give you your competitive edge.

How do you make that happen though? To some, it seems mystical and magical. To others, it seems obvious, so get out of the way and let them get started. But what really happens is that you must work the business requirements, in order to get work out of them.

To start with, as mentioned in a previous blog post, a good statement of a business requirement is both actionable and testable. It is simply, but completely stated so that it may be implemented without misunderstanding. There is truth in saying that identifying a problem is half way to solving it. Half the work of implementing a change to your organization is in defining its business requirement clearly.