Performance. Your business analyst concludes the study by setting the stage for performing a business transformation based on requirements gathered. The study results are presented formally, and the reports and supporting work documents are handed over to you. These materials should include, at least, a problem definition document, a description and assessment of the current business state, a description of the desired future state, and a pro forma execution plan allowing you to move from the current to the future state. Additionally, the analysis materials may include a list of alternative solutions, a list of circumstances considered in choosing the recommended solution, a list of risk factors and mitigating actions associated with moving to the future state, and a high level cost estimate for implementing the execution plan.
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But what, in general, should you expect from a business analyst whom you hire? You yourself set the overall expectations, of course. You already know the outcomes you desire, even though you may not understand all the implementation details. You might also need an objective validation of your business strategy. Knowing your expectations, the business analyst can then begin activities to meet your expectations. For convenience, these activities are divided into three areas: preparation, process and performance.
The business analyst job description is very broad. It covers any number of tasks ranging from collecting smartphone customer preferences to designing major IT data centers. An analyst might seek the causes of poor business unit performance, or map the integration of major new operations software. Generally speaking, business analysis focuses on gathering business requirements and then proposing solutions to meet those requirements.